Refund & Return Policy

 I.Overview

The Donimay website (hereinafter referred to as "the Website") is owned and operated by Hong Kong Lanxu Trading Co., Ltd. (hereinafter referred to as "the Company"). To protect the rights and interests of our customers, the Company has established the following refund and return policy. This policy applies to all products purchased on the Website.

 II. Refund Policy

1. Refund Conditions:
• The product has quality issues or does not match the description.
• The product is damaged or missing upon receipt.
• Delivery error or delay due to the Company's fault.
2. Refund Period:
• Customers have the right to submit a refund application within 15 days after receiving the product (calculated from the date of signing and receiving).
• Refund applications must be submitted within the specified period, and overdue applications will not be accepted.
3. Refund Process:
• Customers need to submit a refund application through the channels provided on the Website and attach relevant evidence (such as photos, videos, etc.).
• The Company will review the refund application within 10 working days after receiving it and decide whether to approve the refund.
• If the refund is approved, the Company will proceed with the refund operation according to the customer's chosen refund method (such as refund to the original payment account or other specified methods).
4. Refund Methods:
• Refund to the original payment account: The amount will be refunded to the payment account used by the customer during the purchase.
• Other specified methods: The amount will be refunded to the specified account or payment method as requested by the customer.
5. Refund Limitations:
• The refund amount does not include shipping fees and other additional charges.
• Used or damaged products will not be refunded.

III. Return Policy

1. Return Conditions:
• The product has quality issues or does not match the description.
• The product is damaged or missing upon receipt.
• Delivery error due to the Company's fault.
2. Return Period:
• Customers have the right to submit a return application within 15 days after receiving the product (calculated from the date of signing and receiving).
• Return applications must be submitted within the specified period, and overdue applications will not be accepted.
3. Return Process:
• Customers need to submit a return application through the channels provided on the Website and attach relevant evidence (such as photos, videos, etc.).
• The Company will review the return application within 15 working days after receiving it and inform the customer of the return address and return requirements.
• The customer needs to return the product to the specified address according to the requirements and ensure that the product is not damaged during the return process.
• The Company will inspect the returned product within 10 working days after receiving it and confirm whether it meets the return conditions.
• If the product meets the return conditions, the Company will proceed with the refund operation according to the refund policy.
4. Return Limitations:
• The returned product must be in its original condition, unused, undamaged, and with all original packaging, accessories, and tags attached.
• Products that do not meet the return conditions will not be accepted, and the Company will notify the customer of the reason.
• Shipping fees incurred during the return process will be borne by the customer, unless the return is due to the Company's fault.

IV. Contact Information

If you have any questions or need assistance regarding this refund and return policy, please contact our customer service:

Email: Service@donimay.com

Thank you for your support and trust in Donimay cross-border independent website. We will provide you with quality products and services wholeheartedly.