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Shipping Policy

Shipping Policy

Policy Overview

This shipping policy applies to all items purchased on the Donimay website. Hong Kong Lanxu Trading Co., Ltd (hereinafter referred to as the "Company") is committed to providing customers with efficient and reliable transportation services. This policy details information about order processing, shipping, shipping methods, shipping costs, transit times, tracking, lost or damaged goods, and returns and refunds.

 

I.Order processing and delivery

  1. Order processing: The company usually processes and ships the order within 24-48 hours after receiving the order and confirming payment. For orders with custom products or special requirements, processing time may be extended.
  2. Shipping Notification: Once the order is shipped, the customer will receive an email notification with shipping details and tracking number.

 

II.Transportation methods and freight

  1. Transportation methods: The company provides a variety of transportation methods for customers to choose from, including standard express, expedited express, air freight, etc. Specific shipping methods and fees will be automatically calculated and displayed at checkout based on the selected item and destination.
  2. Shipping costs: Shipping costs will be calculated based on the weight, volume, shipping method and destination of the item. All shipping charges will be added to the order total at checkout.

 

III.Shipping time and tracking

  1. Shipping time: Shipping time depends on the selected shipping method and destination. Normally, the shipping time for standard express delivery is 3-14 working days, but it may be delayed due to various factors (such as weather, customs inspection, etc.).
  2. Tracking: Once the order is shipped, customers can check the real-time location and status of the order on the relevant logistics company's website using the tracking number provided.

 

IV.Customs and taxes

  1. Customs: For international orders, customs inspection by the destination country may be required. This may cause delivery delays. The company is not responsible for any delays caused by customs inspections.
  2. Taxes: Customers may be required to pay additional import taxes, duties or other charges. These charges are borne by the customer and will be collected by local customs when the goods arrive at the destination.

 

V.Lost or damaged goods

If the goods are lost or damaged during transportation, the customer should contact the company within a reasonable time after receiving the goods and provide relevant evidence. The company will work with logistics partners to investigate and provide customers with solutions on a case-by-case basis.

 

VI.Returns and Refunds

For specific policies on returns and refunds, please refer to the Company's Returns and Refunds Policy. Please note that some items may not be eligible for return due to their nature or legal requirements.

 

VII.Policy updates

The company reserves the right to update this shipping policy at any time. Any updates will be posted on the website and will be effective from the date of posting. Customers are asked to check back periodically for any changes.